Operational Excellence
Being committed to customer service means understanding that a one size fits all approach does not fit all. Our approach to providing a reliable service includes listening and understanding your needs. Whether its diagnosing so you can repair, programming a system you diagnosed, or just making the problem go away, we can handle it. At our shop or yours, we will find the best way to solve the problems before us to ensure a safe vehicle is returned to your customer.
Principled Vehicle Assessments
The first step in any effective process is understanding your starting point. Our trained technicians will perform a full scan of every vehicle and document all faults and warnings. From there, we will evaluate what the systems are telling us, what needs to be done for a proper repair, and research all necessary procedures to be sure the job is done correctly. An honest evaluation is the foundation to a good repair process. 
Reliable Communication
We diligently strive to provide a warm and welcoming initial phone call that not only addresses your needs but also ensures accurate and reliable service availability. Furthermore, we will make it a priority to communicate an accurate estimated arrival time for our technician, allowing you to plan your process with greater ease and confidence. Upon arrival, our technician will take the time to thoroughly understand the current stage of the repair process and will keep you informed with clear expectations and timely updates. Once the work is completed, we take great pride in providing comprehensive documentation alongside our invoice. This includes a meticulously written explanation of the repairs performed, in-process photographs to give you visual insight, screenshots verifying the completion of each step, and original equipment manufacturer (OE) supporting documentation to ensure transparency and trust in our services.
Committed Technicians
Dedicated teammates, who are deeply committed to solving the various problems we encounter, are here to provide you with the right answer tailored to your needs. They are steadfastly committed to ensuring that the vehicle is not only fixed correctly but also that all systems are thoroughly assessed and confirmed to be safe before the customer steps back into the driver’s seat once again.
Mobile Service or Fixed Operations Center
CSE Diagnostics offers multiple types of service to better serve you. With our own fixed operations center, CSE can perform all calibrations and services in a certified location. Our team will handle the logistics of moving vehicles so that you can save the time and space for your own continuing operations.
If that will not work, we also offer full mobile services for most operations. With a complete set of mobile tools, technicians will work with you at your location to minimize the impact of our presence while maximizing the benefit of reduced cycle time.
With both options available at all times, CSE is happy to work with you in a dynamic way to ensure all your needs are met. At the end of the day our goal is the same as yours, deliver a safe car back to the customer in an efficient way.